1st/2nd Line Support Engineer - HM - 19509

HM - 19509
ICT in Education
Position type
Key skills
1st Line Support
South East
Salary (from)
£25,000 (up to)
Actual Rate
20,000 - 23,000 Per annum + Benefits
Contact name
Hayley McCabe
Contact telephone
01332 293 605
Contact email
Last Updated
March 1st, 2018

1st / 2nd Line Support Engineer
20,000 - 23,000 per annum + benefits

Syntax Consultancy have a requirement for a 1st/2nd Line Support Engineer to be based in Canterbury. You must have a strong customer focus and have a high level of urgency.


  • Providing 1st/ 2nd Line Technical Support to education sector customers.
  • Remote management and maintenance of client network environments.
  • Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions.
  • Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties.
  • Technical support of a classroom environment, including interactive displays, printer's workstations.



  • Enhanced DBS/CRB cleared or willing to undergo enhanced DBS clearance.
  • A good knowledge and experience working within the education sector.
  • Configuring and managing Active Directory, Group Policy, DNS and DHCP.
  • Good knowledge and/or experience with Server 2008 R2 to 2012 R2.
  • Experience in Virtualisation technologies (VMware, Hyper-V).
  • Experience with desktop operating systems from Windows XP to Windows 8.
  • Self-Motivated and accountable with a high attention to detail.
  • Excellent Time Management, and Planning andamp; Control.
  • Excellent written and verbal communication skills, along with the ability to communicate at all levels.

Desirable Skills:

  • Experience in supporting a school network environment or previous experience working in the education sector.
  • MCSA / MCSE 2008/2012 Certified.
  • Apple Devise configuration.

About Us...
Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist.
We offer over three decades of experience in providing outstanding talent into clients throughout the UK andamp; Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets.
We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including...

  • Developers / Programmers
  • Project Managers / Programme Managers
  • PMO Managers / PMO Support
  • Business Analysts
  • IT Architects
  • Database Administrators (DBAs)
  • Testers / Test Managers
  • Infrastructure / Networking
  • Business Intelligence (BI) / Data Warehousing
  • IT Managers / Head of IT

AsSyntaxwe pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome.
Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities.

Apply now...

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