IT Technician - HM-19249

ICT in Education
Position type
Key skills
Salary (from)
£26,000 - £50,000
Actual Rate
25,000 - 30,000 Per Annum (DOE)
Contact name
Hayley McCabe
Contact telephone
01332 293 605
Contact email
Last Updated
July 25th, 2017

Field IT Technician
London(Various locations)
25,000 - 30,000 per annum (DOE)

Syntax Consultancy have a requirement for a Field IT Technician to be based in Londonon a permanent basis.

Responsible for diagnosing and resolving ICT incidents in order to maintain and exceed service levels. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience.


  • Providing onsite and project Support as part of a managed service.
  • Respond to and resolve ICT incidents in order to maintain/ exceed contracted service levels.
  • Assess incoming incidents and prioritise work according to timescales and processes.
  • Keep accurate and timely records within the incident monitoring system
  • Carry out technical investigation into support calls and escalate where issues cannot be progressed.
  • Liaise with the service desk and staff to help gather further information in relation to specific issues.
  • Prioritising and managing assigned workload.
  • Exceeds the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service provided
  • Build key relationships with key technical contacts at client sites and third parties
  • Assist in implementing changes to the ICT provision in line with requests made by the Customer through the change process.


  • Working Knowledge of ITIL 2.0 / 3.0 Standards
  • Current CompTIA A+, MCP/ MCSE/ CCNA or CCNP.
  • CCNA accreditation an advantage.
  • Configuring and managing Active Directory, Group Policy, DNS and DHCP
  • Strong knowledge and/or experience with Server 2008/2012
  • Working knowledge of Office 365and / or Google Apps.
  • Working knowledge in Virtualisation technologies (VMware, Hyper-V)
  • Experience with desktop operating systems from Windows XP to Windows 8
  • Knowledge of Windows OS, 7, 8 and 10
  • Working knowledge of CISCO (switches, routers, WLAN and Firewalls)
  • Self-Motivated and accountable with a high attention to detail
  • Excellent Time Management, and Planning andamp; Control
  • Excellent written and verbal communication skills, along with the ability to communicate at all levels.
  • Full clean driving licence as travel will be required.


  • Working Knowledge of ITIL 2.0 / 3.0 Standards
  • Enhanced DBS/CRB cleared or willing to undergo enhanced DBS clearance.

Please email your current CV through for initial consideration stating your work availability, and expected salary / package.

If your application matches the role's requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role.

We always endeavour to respond to each unsuitable application, however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding.

Syntax Consultancy Ltdoperates as an Employment Business and Agency.

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