SQA Warranty Engineer - CE19503
- Position type
- Key skills
- West Midlands
- Salary (from)
- Actual Rate
- 30k - 35k
- Contact name
- Caroline Evans
- Contact telephone
- 01332 293 605
- Contact email
- Last Updated
- February 26th, 2018
SQA - Warranty engineer
30 - 35k
Role and Responsibilities
To manage the Non-Conformance within the supply base and ensure close out in a timely manner. Ongoing development and improvement of supply base in relation to quality control and conforming parts supplied. To support site teams and customer through management of the warranty process and spares availability.
To ensure integrity of NCR process
Ensure returned parts are tracked and managed to minimise any delays to production.
Manage and measure supplier responsiveness to NCR's
Recoup all incurred costs from suppliers where identified.
Report supplier NCR trends and implement appropriate improvement plans with suppliers.
Carry out supplier assessment audits when required.
To carry out surveillance visit to suppliers.
To ensure integrity of Warranty / Spares process.
Liaise with depots, including customer on warranty / spares holding stocks.
Ensure returned warranty parts are tracked and managed.
Monthly reporting of NCR KPI's
Monthly reporting of reimbursed costs as result of NCR's
Reporting of outstanding warranty issues.
Warranty / Spares stock holding
QUALIFICATIONS AND EXPERIENCE
Experience of SQA role activities.
Ability to challenge the status quo
Quantative and analytical skills with excellent documentation and oral communications skills.
Experience of carrying out external audits with suppliers.
Experience of working with multi-level supplier chain.
Working knowledge of ISO9001.
Ability to support external audits.
Knowledge of continuous improvement tools and techniques.
Good interpersonal skills, particularly team working and building.
Excellent problem-solving skills
Excellent communication skills.
Presentation and ability to manage meetings with all stakeholders.
Experience of developing suppliers
Tenacity, resilience and focus.
Ability to manage own time and prioritise workloads