Application Support Analyst

  • Permanent
  • West Yorkshire
  • Salary: £30000 - £35000 Per Annum DOE + Benefits

Website Daniel Leahy

-20925P

Application Support Analyst
Shipley (Yorkshire)
Permanent (Full Time)
£30,000 – £35,000 (DOE)

Application Support Analyst needed for an established and growing IT business based in Shipley (West Yorkshire).

Providing 2nd line technical support for bespoke in-house SaaS software solutions. Start during Summer 2024.

Key skills, experience + tasks will include:

  • Providing 2nd line application support for specialist SaaS software products.
  • Supporting customer product installations, data imports, data migrations.
  • Liaising between customers + internal software development team for escalated product issues, bug fixes + products enhancements.
  • Writing SQL queries, SQL scripts and creating SQL Server statements.
  • Support / administration of hosted environments + providing 1st line support cover where required.
  • Learning complex bespoke software applications, software ticketing systems and CRM software.
  • Technical Environment: Windows Server, SQL queries, SQL scripting, VMware, ESX, Virtualisation, SaaS, CRM software, Backups, Firewalls, Networking.
     

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