IT Service Delivery Manager

  • Permanent
  • Nottingham, East Midlands
  • Salary: £35000 - £40000 Per Annum 12% Bonus + Pension + 25 days holiday + Life Assurance + Medical + Employe

Website Richard Robey

- 20603

IT Service Delivery Manager

Nottingham

Permanent

£35,000 – £40,000 + Benefits

 

IT Service Delivery Manager needed for a superb permanent career opportunity in Nottingham. Delivering IT services that support + improve business processes company-wide.

 

Due to the ongoing Covid-19 pandemic there is scope to work 2-3 days/week from home + with the rest of the time based within a Covid-secure office. Start in Jan/Feb 2022 (subject to notice).

 

Key skills, experience + duties would include:

 

  • Building strong working relationships with IT vendors who provide day-to-day IT tech support services.
  • Management of IT suppliers, including regular service reviews, improvement plans + contract negotiation / renewals.
  • Strategic development of IT capability + identifying new technologies to support improved business performance.
  • Creating a roadmap of IT projects, priorities + identifying opportunities for cost / risk reduction.
  • Controlling IT budgets, IT Assets + IT procurement including engaging with group-level purchasing team.
  • Responsible for IT/Cyber Security, including IT regulatory standards (Cyber Essentials Plus + ISO 27001).
  • Ensuring IT processes, policies + procedures compliant + robust.
  • Background experience in managing Desktops, IT Network Infrastructure + IT Operations would be helpful.
  • Technical Environment: Desktops, Networks, Infrastructure, Office 365, Cloud AWS, Azure + Cloud PBX.
  • Soft Skills: relationship building, negotiation, communication, problem solving, self-starter, planning + organisation.
  • Qualifications: ITIL Service Management + Prince2 certifications would be advantageous.
  • Benefits Package: 12% Bonus + Pension + 25 days holiday + Life Assurance + Medical + Employee Discounts + More.

    Please upload CV in PDF format


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