IT Service Desk Lead

Website Daniel Leahy


IT Service Desk Lead
£30,000 (DOE) + Benefits

IT Service Desk Lead needed for an established + growing business based near Derby. Start ideally in Jan/Feb 2022.

Currently working mainly remotely from home (WFH), with some time working from the office on a 'hybrid' basis as the COVID-19 situation becomes clearer.

Key skills, experience + duties will include:

  • Managing, overseeing + supervising the IT Service Desk + leading a team of 1st/2nd Line Support Engineers.
  • Ensuring the smooth running of the IT Service Desk + that IT incidents / requests are managed in a timely manner.
  • Must have proven hands-on IT technical ability + acting as technical escalation point for more complex IT incidents + tasks.
  • Coordinating IT Service Desk team resources with the IT Infrastructure team for project rollouts / upgrades.
  • Working closely with the Head of IT + liaising with 3rd party support suppliers.
  • Benefits: 25 days holiday, extra holiday with length of service, Pension, Life Assurance, Health / Dental Insurance, Training & Professional Development + Flexible Benefits Scheme.

    Please upload CV in PDF format

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